Privacy policy.
Privacy Policy
Last updated: 2025-07-01
China Serendipity 奇缘 (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services.
1. Who We Are
We are a small, owner-managed travel company offering curated luxury roadtrips through remote regions of China. You can reach us at:
China Serendipity 奇缘
René Ruschmeier
E-mail: rene@chinaserendipity.com
Phone: +86 17100702773
2. What Information We Collect
We may collect the following types of personal information:
Contact information: name, email address, phone number, country of residence.
Travel preferences: trip ideas, special requests, dietary requirements.
Technical information: IP address, browser type, operating system, referring URLs.
Cookies and tracking: for website functionality and analytics.
The collection of personal information from children under the age of 13 years old is done only with parental consent and will only be used to fulfil travel requirements. We do not specifically market to children under the age of 13 years old.
3. How We Use Your Data
We only use your information to:
Respond to your inquiries and bookings.
Plan and organize your trips according to your preferences.
Improve our website and services.
Send relevant information about our trips, if you have agreed to receive it.
We do not sell your personal data.
4. Legal Basis for Processing
If you are in the European Economic Area (EEA), we process your personal information only if:
You have given us consent.
Processing is necessary to fulfill a contract with you.
It is required by law.
We have a legitimate interest, which does not override your privacy rights.
5. How We Share Your Data
We share your data only if necessary:
With trusted partners or local service providers (e.g., hotels, drivers) to deliver our trips.
When required by law or to protect our legal rights.
All partners are required to handle your data confidentially and securely.
6. International Transfers
Your data may be transferred and processed in countries other than your own. We ensure appropriate safeguards to protect your information according to applicable data protection laws.
7. How We Keep Your Data Safe
We use reasonable technical and organizational measures to protect your information. While no system is 100% secure, we take data protection seriously and review our safeguards regularly.
8. How Long We Keep Your Data
We retain your personal data only as long as needed to provide our services, comply with legal obligations, or resolve disputes.
9. Your Rights
Depending on where you live, you may have the right to:
Access, update, or delete your personal information.
Withdraw consent at any time.
Object to certain processing.
Lodge a complaint with a data protection authority.
To exercise your rights, please contact us at [your email address].
10. Cookies
We may use cookies and similar technologies to improve site performance and understand visitor behavior. You can manage your cookie preferences through your browser settings.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated version here and note the “Last updated” date.
12. Links to other websites
Our service may contain links to other websites and third party services. We have no control over and assume no responsibility for the privacy policies of third party sites. We recommend reading the privacy policies of all third party companies before providing personal information.
13. Contact
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
China Serendipity 奇缘
René Ruschmeier
E-mail: rene@chinaserendipity.com
Phone: +86 17100702773
西双版纳卢亚路创商务咨询有限公司
Xishuangbanna Luya Luchuang Business Consulting Co., Ltd.
91350181MA35182FXL
Yulinshiguang 10-2-910 | Xishuangbanna Jinghong City | Yunnan Province, China
云南省西双版纳傣族自治州景洪 | 雨林时光（曼弄枫）小区 10-2-910